Lifetime warranty
Huguenin offers a watch repair service for all brands. Trust the best watchmakers in Geneva to restore your timepieces to their original condition.
Our goal is to provide our customers with the best possible service. Here are our watch servicing services:
- Shipping costs fully refunded
- Price of 95 CHF for the revision of our watches
- We can service any watch, regardless of brand. Email us the following information: watch model, year of manufacture, and date of last service, and we'll send you a quote.
At Maison Huguenin, we take pride in our creations. Each piece is crafted with the utmost care to fulfill our vision of watchmaking. However, exceptions can always occur and make a purchase unsatisfactory. Our goal is to have the highest customer satisfaction rate in the world.
To this end, we offer a lifetime warranty on all our watches. This means every Huguenin watch purchase is risk-free. Imagine you receive a defective watch, or one that stops working after a few months or years of use for no apparent reason: we'll send you a new watch or refund your money, whichever you prefer.
Moreover, there is nothing complicated about claiming the warranty. All you have to do is:
- Send us an email and the watch to our workshop in Geneva.
- We will review it, and a few days later you will be contacted.
- We will refund your shipping costs and you can choose between a refund or a new watch.
The philosophy of Maison Huguenin is centered on the best possible customer experience, if not the best in the world.
Let’s revolutionize the world of watchmaking together.
Replacement or refund — you choose
Unlike traditional warranties, we give you control.
If your watch has a defect:
- We send you a new watch, or
- We refund you in full
Without unnecessary discussion. Without complex procedures.
Simple and fast care
No risk, no uncertainty
We know that a watch purchase should be a calm decision.
That's why:
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Shipping costs are reimbursed
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No time limit on warranty
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No administrative complexity
Our goal is clear:
To offer one of the highest levels of customer satisfaction in the world.
A rare promise in watchmaking
In a sector where guarantees are often limited, we've made a different choice.
To fully stand behind the quality of our watches.
This lifetime guarantee reflects our vision:
- Sustainable watchmaking
- A relationship of trust
- A total commitment to our customers
Make a warranty claim
Use the form below to initiate your request.
Our team will get back to you as soon as possible to assist you.
Need help?
Frequently Asked Questions
Our guarantee
Yes. It applies indefinitely under normal conditions of use.
No. Shipping costs are reimbursed.
Yes, you are free to choose the solution that suits you best.
Simply contact us, we'll take care of the rest.